Mobile Terms of Service

Northridge Church Communications

Last Revised: September 24, 2026

Northridge Church sends requested and transactional text messages for ministry signups, subscriptions, giving, volunteer and service scheduling, and mobile-app account authentication. Depending on the program, messages may be sent through short code 585000, +1 585-312-3540, or another number disclosed when you opt in or request a message. Your consent applies only to the program and purpose disclosed to you; it does not authorize unrelated recurring or promotional messages.

The following six use cases describe the kinds of interactions you can have with Northridge Church via text.

1.) Signups

You may see or hear in one of our services or on our website about an activity or event at Northridge Church that you would like to sign up to get more information about, or to actually participate in. As an example, you read about baptism on our website and you would like more information to begin the process of getting baptized. The information you were reading asks you to text “BAPTISM” to 585000, and you receive a response text from us that provides you a link to a web page that gives you more details and allows you to sign up for that next step.

When you text us a published keyword or question, we may respond to that request. That exchange does not enroll you in unrelated or recurring text messages. A recurring SMS program requires its own disclosed opt-in.

2.) Subscriptions

You hear or see in one of our services or on our website about an opportunity to subscribe to a service offered by Northridge Church. For example, you read on our website about weekly Equip emails that provide helpful information and support for your growing faith. You text the word “EQUIP” to 585000 and receive a text back from us asking for your name and email so we can send the weekly Equip information to you.

An email subscription and an SMS subscription are separate choices. Providing an email address for a requested newsletter does not subscribe you to recurring texts. Where recurring SMS is offered, the invitation describes the program and expected frequency, and asks you to affirmatively opt in.

3.) Promotions

From time to time Northridge Church will promote activities or resources that we intend to be helpful to your faith journey. You may hear about it in a live service or on our website. For example, you read about Community Groups on our web page and want to see about participating in one. You text “GROUPS” to 585000 and are given a link via return text to a website that helps you find a new group

When you text us a published keyword or question, we may respond to that request. That exchange does not enroll you in unrelated or recurring text messages. A recurring SMS program requires its own disclosed opt-in.

4.) Donations

Giving-related texts may include registration instructions, donation links, transaction confirmations, receipts, and account notices associated with the giving service you request. Follow the current text-giving instructions for supported keywords and transaction steps. Choosing text giving does not subscribe you to unrelated ministry or promotional SMS. Giving reminders require the consent described in the applicable invitation.

5.) Volunteer and service scheduling reminders

If you have agreed to receive scheduling messages for a Northridge ministry or serve team, we may send reminders about assignments, dates, times, locations, confirmation links, and ministry-leader contact information. Message frequency varies with your schedule. These service messages do not enroll you in unrelated promotional SMS.

6.) Mobile app authentication and verification

When you select Send Code on a Northridge mobile app phone sign-in screen, you request one automated text containing an account sign-in or verification code, including a two-factor authentication (2FA) code when applicable. One message is sent per request; selecting Send Code again requests another message. This action does not enroll you in recurring ministry, fundraising, or promotional SMS. Email or password sign-in may be available as non-SMS alternatives.

Consent, message frequency, opt-out, and help

You must be the subscriber or an authorized user of the mobile number you provide. Giving us your phone number, creating an account, installing the app, or agreeing to these policies does not by itself enroll you in SMS.

SMS consent is not a condition of a purchase or donation. You may opt out at any time by following the instructions below.

Authentication and verification messages are limited to one per request. Frequency for other programs varies with your requests, subscriptions, or volunteer schedule.

To stop texts, reply STOP to the number or short code that sent the message. You may receive one final opt-out confirmation. Messages from that sender will then stop unless you subsequently opt in again. Stopping messages from one sender may not stop messages from a different Northridge program or sender. To resume a program, follow its opt-in instructions or reply START when instructed.

For help, reply HELP to the sender or call Northridge Church at (585) 338-7810. To discuss privacy or communication preferences, contact webmaster@northridgerochester.com.

Any such communications you receive from us will be administered in accordance with your preferences and this Policy. Information collected will not be shared with third parties for marketing purposes.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text or data plan, it is best to contact your wireless provider.

Changes to these terms do not expand your SMS consent. We will obtain any additional consent required before sending messages for a new purpose.

For information about how we handle mobile numbers and messaging records, see our Privacy Policy below.

Privacy Policy

Northridge Church Communications

Last Revised: September 24, 2026

Northridge Church (“Northridge Church,” “we,” “us,” and “our,”) respects your privacy and is committed to protecting your privacy through our compliance with this Electronic Communications Privacy Policy (the “Policy”). This Policy should be read in conjunction with our Mobile Terms of Service, which is incorporated by reference and shown above.

THIS POLICY DESCRIBES:

• The types of information we collect from you or that you may provide when you visit our website at NorthridgeRochester.com as well as any websites and blogs directly owned by Northridge Church (collectively, our “Website”), use our mobile app and Rock-powered account and ministry services, or communicate with us by email or text.

• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect on this Website or in emails and other electronic messages between you and Northridge Church (e.g. texts), and information gathered when you interact with our advertising on third-party websites if such advertisements include links to this Policy.

This Policy also covers Northridge’s mobile app, Rock-powered account and ministry services, and information we handle through email and text communications. Providers such as Rock RMS, Twilio, and OnlineGiving.org may process information on our behalf to operate those services. Independent third-party services may also have their own policies covering their own processing.

This Policy does not apply to information collected by us offline or to an independent third party's own collection and use of information through its websites, applications, or content (including advertising). This exclusion does not remove the coverage described above for information processed by providers on Northridge's behalf. For further information, see “Third-Party Websites” below.

Please read this Policy carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our policies and practices, then please do not use our Website. By using our Website, you agree to the terms of this Policy. This Policy may change from time to time (see below, “Changes to this Policy”). Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Using our website or continuing to use a service after a policy update does not, by itself, provide or renew consent to receive SMS for a new purpose.

WHAT WE COLLECT AND HOW WE COLLECT IT

To ensure that we provide you with the best possible experience, we will store, use, and share information about you in accordance with this Policy.

INFORMATION YOU PROVIDE TO US

Personal Information is any information that can be used to individually identify you from a larger group, such as data including, but not limited to, your:

• first and last name;

• email address;

• gender;

• home phone number;

• mobile phone number;

• marital status;

• age;

• credit card information;

• mailing address; and

• comments or messages provided in free text boxes.

You may provide us Personal Information when you:

• request information;

• register for an event;

• make a donation;

• join a group;

• subscribe to our emails or texts; and

• register yourself with the Website.

The information that you provide in each case will vary. In some cases, you may be able to provide Personal Information via email or free text boxes, such as contacting Northridge Church to request further information. When providing your Personal Information, please provide only relevant information and do not provide unnecessary sensitive information, such as Social Security numbers or other sensitive personal data. Additionally, we may ask you to create a username and password that should only be known to you.

Please understand that any credit card information collected through the website will neither be processed nor stored by Northridge Church. Instead, all credit card information you provide will be processed and stored by a trusted third-party PCI-DSS compliant processor.

Messaging information

Messaging information may include your mobile number, the program or service you requested, message request and delivery records, opt-in or opt-out status, and support correspondence. We use this information to provide requested communications, honor messaging preferences, investigate delivery problems, maintain security, and comply with applicable requirements.

AUTOMATED INFORMATION COLLECTION

In addition to the information that you provide to us, we may also collect information about you during your visit to our Website, use of our mobile app and Rock-powered services, or text exchanges. We collect this information using automated tools that are detailed below. These tools may collect information about your behavior and your computer system, such as your internet address (IP Address), the pages you have viewed, and the actions you have taken while using the Website.

Some automatically collected information is aggregated. Device identifiers, network information, or activity and message logs may identify you or be associated with your account; when they do, we protect them as Personal Information under this Policy. This information helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.

• Store information about your preferences, allowing us to customize our Website according to your individual interests.

• Speed up your searches.

• Recognize you when you return to our Website.

Some of the tools we use to automatically collect information about you may include:

• Cookies. A “cookie” is a small data file transmitted from a website to your device’s data storage. Cookies are usually defined in one of two ways, and we may use either (or both) of them: (1) session cookies, which do not stay on your device after you close your browser, and (2) persistent cookies, which remain on your device until you delete them or they expire.

• Chatbots

Of course, if you do not wish to have cookies on your devices, you may turn them off at any time by modifying your internet browser’s settings. However, by disabling cookies on your device, you may be prohibited from full use of the Website’s features or lose access to some functionality. You may also receive cookies from third parties, but Northridge Church cannot control the content of these cookies.

YOUR CHOICES AND SELECTING YOUR PRIVACY PREFERENCES

We want to provide you with relevant information that you have requested.

If we provide subscription-based services, such as email newsletters, we will allow you to make choices about what information you provide at the point of information collection or at any time after you have received a communication from us while you are subscribed. Transactional or service-oriented messages are usually excluded from such preferences, as such messages are required to respond to your requests or to provide goods and services, and are not intended for the purposes of marketing.

The distinction between service and marketing communications does not exempt SMS from consent and opt-out requirements. SMS preferences and withdrawal are governed by the Mobile Terms above.

We will not intentionally send you email newsletters and marketing emails unless you consent to receive such marketing information. After you request to receive these emails, you may opt out of them at any time by selecting the “unsubscribe” link at the bottom of each email. Please note that by opting out or unsubscribing you may affect other services you have requested we provide to you, in which email communication is a requirement of the service provided.

Text Messaging. Northridge sends SMS for the purposes and choices described in the Mobile Terms above. A request for one verification text is not consent to recurring SMS, an email subscription, prerecorded calls, or another organization's messages.

ACCURACY AND ACCESS TO YOUR PERSONAL INFORMATION

When you use any of our services, we make good faith efforts to provide you with access to your Personal Information and opportunities to correct or delete such data. We have processes in place to maintain all of our information in accordance with relevant data governance frameworks and legal requirements. We employ technologies designed to help us maintain information accuracy on input and processing.

Before providing access to Personal Information in our possession, we verify your identity using an appropriate account-authentication or other verification method to help protect your privacy and security. Keep your passwords and verification codes secure, and do not share them or allow another person to use them.

To view and change the Personal Information that you have provided to us, you can log in to your account and follow the instructions on that webpage, or contact us directly at webmaster@NorthridgeRochester.com for assistance.

INFORMATION OF MINORS

We do not intentionally seek to gather information from individuals under the age of 13. We do not target the Website to minors, and would not expect them to be engaging with our Website or services. We encourage parents and guardians to provide adequate protection measures to prevent minors from providing information unwillingly on the internet. In some instances, parents or guardians may be able to provide Personal Information relating to their child. If you provide any information relating to a minor, you warrant and represent you have all requisite authorizations and consents to do so, as required under the Children’s Online Privacy Protection Act. If we are aware of any Personal Information that we have collected about minors without parental or guardian consent, we will take steps to securely remove it from our systems.

HOW WE USE YOUR INFORMATION

The information we gather and that you provide is collected to provide you information and the services you request, in addition to various other purposes, including, but not limited to:

• Assisting you with items such as personalized experiences, facilitation of product usage, and enforcement of the Terms of Use.

• Preventing malicious activity and providing you with a secure experience.

• Providing service and support for services you request.

• Providing marketing communications that are effective and optimized for you.

• Keeping you up-to-date with the latest benefits available from us.

• Preventing unwanted messages or content.

• Measuring the performance of our marketing programs.

• Contacting you about services and offers that are relevant to you.

• Any other purpose with your consent.

HOW WE SHARE YOUR INFORMATION

We do not sell or lease your Personal Information to any third party. We may disclose your Personal Information to our trusted third-party business partners in accordance with this Policy. We work with a number of partners that help us process your requests, deliver customer service and support, send email marketing communications, and provide experiences that you have come to expect from us. We will share your Personal Information with these third parties in order to fulfill the service that they provide to us. These third-party partners are under contract to keep your Personal Information secure and not to use it for any reason other than to fulfill the service we have requested from them.

Except as described in this Policy, we will not share your information with third parties without your notice and consent, unless it is under one of the following circumstances:

• Responding to duly authorized information requests from law enforcement or other governmental authorities.

• Complying with any law, regulations, subpoena, or court order.

• Investigating and helping prevent security threats, fraud, or other malicious activity.

• Enforcing or protecting the rights and properties of Northridge Church or its subsidiaries.

• Protecting the rights or personal safety of Northridge Church’s employees.

SMS privacy and sharing restrictions

We do not sell or rent mobile numbers, SMS consent, or opt-in data. We do not share mobile information with third parties or affiliates for their marketing or promotional purposes. We share messaging information only with service providers and aggregators as needed to deliver and support the messages you request, or as required by law. Those providers may not use the information for their own marketing.

SMS consent cannot be sold, transferred, or used to enroll you in another party’s messaging program.

THIRD-PARTY WEBSITES

This Policy does not govern the independent collection and use of information by third-party websites or services, including affiliates acting independently of Northridge. Our Website may link to third-party websites and services, such as Facebook, Instagram, and Twitter, but these links are not endorsements. Read their privacy policies before providing information. When a provider processes information on Northridge's behalf, Northridge's handling of that information remains covered by this Policy, including the SMS privacy and sharing restrictions above.

YOUR CALIFORNIA RIGHTS

Pursuant to California Civil Code Section 1798.83, we will not disclose or share your Personal Information with third parties for the purposes of third-party marketing to you without your prior consent.

Other than as disclosed in this Policy, the Website does not track users over time and across third-party websites to provide targeted advertising. Therefore, the Website does not operate any differently when it receives Do Not Track (“DNT”) signals from your internet web browser.

FOR WEBSITE VISITORS OUTSIDE OF THE US

We do not warrant or represent this Policy or the Website’s use of your Personal Information complies with the laws of any foreign jurisdiction. Furthermore, to provide you with our services, we may store, process, and transmit information in the United States and other locations around the world, including countries that may not have the same privacy and security laws as yours. Regardless of the country in which such information is stored, we will process your Personal Information in accordance with this Policy.

CHANGES TO THIS POLICY

If we make any changes to this Policy, a revised Policy will be posted on this webpage and the date of the change will be reported in the “Last Revised” block above. You can get to this page from any of our webpages by clicking on the “Privacy Policy” link (usually at the bottom of the screen), or you can go directly to https://www.northridgerochester.com/terms-of-service-and-privacy-policy.

SAFEGUARDING THE INFORMATION WE COLLECT

We use reasonable technical, administrative, and physical safeguards in order to protect your Personal Information against accidental loss and from unauthorized access, use, alteration, and disclosure. Our technology partners use industry-leading security technology and practices. They use secure server software (SSL) that encrypts the information you input before you send it to us. All of the data is protected against unauthorized access, as indicated by the secure icon on your browser.

However, we can never promise 100% security. You have a responsibility, as well, to safeguard your information through the proper use and security of any online credentials used to access your Personal Information, such as a username and password. If you believe your credentials have been compromised, please change your password. Please also notify us of any unauthorized use.

HOW TO CONTACT US

We value your opinions and welcome your feedback. To contact us about this Policy or your Personal Information, please contact us at:

2052 Saint Paul Street. Rochester, NY 14621
(585) 338-7810
webmaster@NorthridgeRochester.com