Frequently Asked Questions

Can I pick my order up at my campus? 
No. Our orders are fulfilled by Tiny Fish Printing. All orders are shipped, for free, by USPS to the address you select at checkout. 

Can I exchange/return my order? 
We'd be glad to help you if there's something wrong with your order. We accept returns and exchanges, but only within 30 days of your original order. If you need to exchange it for the same item, send us an email. We only replace items if they are defective, or damaged. If today is within 30 days of your original order and you want to return or exchange it, email your request to returns@northridgerochester.com. You are responsible for the shipping cost of returned items. Please read the sizing charts on each item carefully before ordering. 

What if I have more questions? 
We’re happy to help. Email us at store@northridgerochester.com, and we’ll get back to you shortly.

Can I call the store? 
You can call a store, you just can't call our store. We don't have a phone number. The best and only way to reach us is through email. Email anytime at store@northridgerochester.com and we'll be sure to get back to you!

Can I come to the Northridge Store? Where is it located? 
The Northridge Store doesn’t have a physical location. Shop online anytime, day or night, at northridgerochester.com/store.